Effective Date: 23rd Sept, 2024
At WeGen Technologies, we strive to provide high-quality IT services, including software development, mobile app development, and IT consulting. This Refund Policy outlines the conditions under which refunds may be granted. By using our services, you agree to this Refund Policy. If you have any questions, please contact us at contact@wegen.in.
1. Refund Eligibility: We offer refunds under the following conditions:
- Service Not Delivered: If we fail to deliver the agreed-upon service within the specified timeline due to our fault, you may be eligible for a full refund.
- Defective or Incomplete Work: If the service provided does not meet the agreed requirements due to errors on our part, we will attempt to rectify the issue. If we are unable to fix it, you may qualify for a partial or full refund, depending on the extent of the issue.
- Duplicate Payments: If you were charged more than once for the same service, we will refund the excess amount.
2. Non-Refundable Cases: Refunds will not be issued in the following cases:
- Change of Mind: If you no longer wish to use our services after work has commenced.
- Client Delays: If a project is delayed due to missing information, lack of response, or failure to provide necessary materials.
- Completed Services: If the service has been fully delivered as per the agreed scope, no refund will be issued.
- Third-Party Issues: If delays or failures occur due to third-party integrations, APIs, or services beyond our control.
3. Refund Process: To request a refund, follow these steps:
- Submit a Request: Email us at contact@wegen.in with the details of your concern, including order details, payment proof, and the reason for the refund request.
- Review Process: We will review your request within 30 business days and may ask for additional details if needed.
- Approval/Rejection: If approved, the refund will be processed within 14 business days to your original payment method. If rejected, we will provide a reason.
4. Modifications to Policy: We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and continued use of our services will constitute acceptance of the updated policy.
5. Contact Information
For any refund-related queries, contact us at:
📧 contact@wegen.in
📍 A-134/C, Luangmual, Aizawl, Mizoram, 796009